Privacy Policy

PrimeLoop24

1. Introduction

Welcome to PrimeLoop24, an online platform that connects buyers and sellers in Montenegro and the region. Your privacy and data security are extremely important to us. This Privacy Policy explains how we collect, use, store and share your personal information in accordance with:

According to the Law on Personal Data Protection of Montenegro

other valid regulations on electronic commerce and consumer rights

By using the PrimeLoop24 platform or mobile application, you confirm that you have read, understood and accepted this Privacy Policy.

For all questions, we are available at:

 info@primeloop24.shop

2. Who processes your data?

The data controller is:

3D Home d.o.o.

Montenegro

(e-mail: info@primeloop24.shop)

3D Home processes the data of platform users, buyers, sellers, deliverers, visitors and all persons who come into contact with us.

3. What personal data do we collect?

We only collect data that is necessary for the functioning of the platform, namely:

3.1. Data at the time of purchase

name and surname

delivery / collection address

phone number

e-mail address

refund details (account number)

Order ID, items, time of purchase

3.2. User account information

name and surname

gender (optional)

e-mail

phone number (optional)

addresses that the user himself adds

password (encrypted)

3.3. Seller information

name and surname of the authorized person

contact phone and e-mail

business data of the company

3.4. Communication

e-mail messages

chat communication

call recordings (if the user contacts support)

3.5. Automatically collected data

IP address

technical data about the device

cookies

search and visit history

What we expressly DO NOT collect

bank card numbers

CVV codes

sensitive data (religion, health, political beliefs, etc.)

data of children under 15 years of age

4. How do we collect data?

The data comes from:

directly from the user upon purchase or registration

when the user contacts customer support

through sellers regarding deliveries and complaints

automatically through cookies and analytical services

5. For what purposes do we use your data?

3D Home uses your data exclusively for legitimate and permitted purposes:

5.1. To provide platform services

order processing

connecting buyer and seller

delivery and return of goods

issuing invoices

records of complaints

5.2. For the security and functioning of the system

protection against abuse

account authentication

technical stability of the platform

5.3. To communicate with users

order confirmations

delivery notices

support and help

5.4. For marketing only with your consent

promotions

discounts

personalized offers

We will never send promotional messages without your consent.

6. Legal basis of processing

We process your data based on:

contract execution (purchase, delivery, complaints)

legal obligations (taxation, consumer rights)

legitimate interest (system security, abuse prevention)

user consent (marketing, newsletter, additional functions)

7. Who has access to your data?

3D Home shares data only when necessary and exclusively for legal purposes:

the sellers you buy from

courier services (delivery/return)

banks/payment services (without card details)

accounting and fiscalization

technical support (IT maintenance)

state authorities at the request of the law

All partners are bound by confidentiality agreements.

3D Home never sells personal information to third parties.

8. How long do we store data?

purchase data: 5 years (legal obligation)

user accounts: while the account is active

call recordings: up to 12 months

marketing data: until withdrawal of consent

technical data (logs): 12–24 months

When the reason for storage ends, the data is deleted or anonymized.

9. Your Rights

Users have the following rights:

the right to information

the right to access data

right to rectification

right to erasure ("right to be forgotten")

the right to restriction of processing

the right to object

the right to data portability

right to withdraw consent

To exercise rights:

 info@primeloop24.shop

10. Cookies and analytics

PrimeLoop24.shop uses cookies to:

functioning of the site

performance monitoring

improving the user experience

We use standard services (eg Google Analytics).

Details are described in a separate Cookie Policy.

11. Transfer of data outside Montenegro

PrimeLoop24 uses servers located at:

in the European Union (Germany, Ireland, Poland)

All countries provide an adequate level of protection in accordance with EU standards.

Data transfer is allowed without additional approvals.

12. Data Security

PrimeLoop24 uses:

SSL encryption

server and application protection

access control

monitoring security incidents

In the event of a data breach:

the user will be notified if there is a risk

competent authorities will be notified within the legal term

13. Changes to the Privacy Policy

PrimeLoop24 may update this Policy from time to time.

The updated version will be published on the platform and applicable immediately.

14. Contact

For all questions and requests:

 info@primeloop24.shop

3D Home d.o.o.